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Avonmouth - Head Office
Finance
Competitive
Professional Services

About The Role

We are looking for a Customer Service Assistant to work within our Finance department based in Avonmouth, Bristol on a part time basis.  The vacancy is for 20 hours per week and will cover the below shift pattern-

Week 1:

17:30 to 21:30, Monday to Friday

Week 2:

17:30 to 21:30 Monday to Thursday, plus 11:30 to 15:30 Sunday

In the role your main responsibility will be to carry out security checks on new customer orders paid by card and identify any potentially fraudulent transactions.  You will also be responsible for reviewing held credit account orders.  This will involve reviewing credit limits, contacting customers regarding overdue invoices and releasing orders where possible.

Other aspects of the role will include;

 

  • Processing all orders selected for a security check in line with company policy and next day KPI
  • Recognising and escalating any suspicious activity or high value orders to the line manager for review
  • Ensuring that any customer that hits their previously agreed credit limit is escalated to the team leader for review

About You

To apply for this role you will have previous experience from within a customer facing role and have excellent administrative skills.  You will have excellent written and verbal communication skills, with the confidence to make outbound calls to customers.  You will also have developed MS Excel skills.  You will also be comfortable working autonomously with minimal supervision.  

About Us

You may have heard of us, you may not, but the chances are you will have eaten off of one of our plates or taken a drink from one of our glasses without ever realising. We provide a huge range of catering equipment to a wide variety of businesses. We probably provide the machine for your essential morning cappuccino along with the exquisite tableware at your favourite restaurant.

We are the UK’s market leading catering equipment supplier providing the best quality products at a great price with next day delivery.  Established as a small family business in 1983 to the global operation of today, growth and innovation is what sets us apart and makes us unique. Nisbets has been recognised on The 2018 Sunday Times' TopTrack250 which champions Britain’s growing businesses. We've ranked 48th on the annual league table and we're just one of nine businesses recognised in the South West.

We employ a great team of more than 2,200 people around the World to help make it all possible and we believe that it is an exciting time to join Nisbets. With our values at the heart of everything that we do we are a diverse and fast – moving business with ambitious plans for growth

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