About The Role

Retail Sales Advisor

Would you like to work for a business with over 40 years trading under their belt who have become a global success story? Where we really look after our colleagues’ future careers and actively encourage internal promotions; last year 1 in 5 of our roles filled were due to internal promotions.

You will contribute to the daily operations of the store. Be passionate and driven to achieve excellent store sales performance and agreed key performance indicators, whilst delivering first-class customer service. Maintain a well-presented commercial environment in line with company policies, creating a safe place for all store visitors. If you are looking for a role as a Retail Sales Advisor, then read on and consider putting in an application, we’d love to hear from you.

We are looking for a Retail Sales Advisor 20 hours a week, Monday-Friday need to be flexible

What will I be doing as a Retail Sales Advisor?

Delivers first-class customer service in line with Nisbets expectations, ensuring all customer's needs are met and customer's repeatedly return.
Take ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes and ATV to maximize profitability of the store.
Contribute to the store outreach plan, with the use of your own local knowledge, which may include but is not limited to, outbound sales calls, visiting customers and participate in meetings and events in store.
Partake in general shop floor duties, including stock replenishment and processing deliveries.
Ensure Visual Merchandising standards are met to drive customer engagement and repeat custom through maximizing Store KPIs.
Accurately complete stock auditing tasks in line with managers guidance
Process customer payment transactions whilst adhering to policy.
Be accountable for reading, understanding, and adhering to all retail policies communicated by your line manager.
Uphold great standards of Cleaning in areas of shop floor, back areas, windows, fitting rooms to create a healthy environment for customers and colleagues
Treat all visitors to the store with respect and consideration using training provided to assess and approach difficult situations with the aim of a positive solution.
Adhere to Health and Safety guidelines to ensure a safe environment for all visitors to Store.
Proactively ask questions to ensure comprehension of all working practices and procedures,

What can I expect working a Retail Sales Advisor at Nisbets?

Competitive hourly rate £11.70 and a benefit package.
Performance related bonus paid quarterly onto your annual salary (pro rata for part time)
20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment.
Christmas Gift Payment
Ongoing training and support, in store and through our learning management platform
Excellent Opportunities for Career development, in Retail or the wider business
Access to hundreds of high street discounts
Staff Discount applicable to all products and up 60% on own brand products
Employee Assist programme with access to 24-hour counselling

About You

What are we looking for in a Retail Sales Advisor?

The ideal candidate should have a passion for customer experience and satisfaction with a proactivity and willingness to go the extra mile to find the right solution for the customer. They should take pride in personal and store standards, continuously looking for ways to improve the customer experience.

We look for natural communicators, someone who is a personable and sociable individual and wants to work for an ever-growing business.
We need a good level of IT Literacy as you will be preparing quotes for customers and operating different systems and using Excel, Word and outlook.
Someone who is commercially focused and motivated by hitting store targets
Someone with a great work ethic and driven to work hard and contribute to the store’s success.
Enjoys working as part of, and contributing to a successful team
Organised with great time keeping
Basic numeracy, literacy & IT skills
Great verbal and written communicator
Driven by team and personal success

Whilst the above is a suggested list of attributes for the role, Nisbets value diversity and are committed to creating an inclusive environment. We welcome applicants from diverse perspectives and backgrounds. Unique thinking is an asset to our teams.

Please note: The role involves a level of physical activity, such as standing for extended periods, lifting and moving items up to 25Kg. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

About Us

Here at Nisbets, we aim high, and we dream big. From a one-man operation in 1983, to the UK’s market leader, and now Nisbets and our subsidiaries are partnered with Bunzl. This is such an exciting time for us all as we continue to lead the market and grow.

Nisbets is recognised as the leading supplier of catering equipment in the UK, supplying professional kitchen equipment to restaurants, hotels, bars, education, retail and social care settings, even the general public in your domestic kitchen and home.

Our customers are at the forefront of everything we do; we stock a vast range of appliances, cookware, utensils, professional kitchen knives and much more, suitable for all. Over the past 40 years, we have established a reputation for industry excellence, providing the largest range of commercial kitchen equipment, competitively priced and delivered the very next day.

Even if you hadn't heard about Nisbets until recently, you are more than likely to have eaten off one of our plates, used our cutlery or drank out of one of our glasses! No matter how big or small our customers are, we always strive to deliver the best customer service in line with our values and behaviours. Your role will help us to do great things for our customers by doing the basics brilliantly!

At Nisbets we’ve developed a unique culture where you’ll feel looked after, supported, listened to and engaged with the business from day one. This is all down to a range of Colleague Programmes and The Kitchen - our colleague benefits and recognition platform. This helps us to all keep in touch with what is going on in the business, as well as providing bite-sized articles and information for our colleagues. With regular team meetings, formal appraisal process and regular one-to-ones, you’ll always know what’s happening and how you fit in. So come and be part of this great community.

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Retail Sales Advisor

About The Role

About You

About Us

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