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Merthyr Tydfil

About The Role

Mitre is a brand that is well known for the quality of its products and excellent customer service and we are extremely proud to support and work with some of the leading names in the hospitality industry. In anticipation of the upturn in demand as the hospitality industry begins to open up again, we need to ensure we are ready for that and as a consequence need to recruit a driven and thorough Credit Controller to ensure we are managing our cashflow effectively.

You will be part of the main Credit Control function in our Head office in Bristol, but based in Merthyr Tydfil. This is a friendly and knowledgeable team who thrive on offering a first class customer experience to all our clients; so you can learn and develop your skill set with some of the best. Being part part of the Nisbets Group of companies you can also benefit from the support, training and progression opportunities that you would expect from a larger firm. 

What will I be doing?

  • Be aware, understand and comply with Data Regulations, including GDPR & PCI legislations
  • Working continuously on aged debt, including any/all suspense accounts.
  • Ensuring a high level of accuracy in regards to funds allocation 
  • Ensuring all orders are actioned within Credit Control SLA’S, ensuring working within these limits, and minimising any impact to the Customer, especially where overdue or over credit limit
  • Take and make calls in accordance with C/Control SLA’S, currently set at 250 outbound calls a week
  • Monitor and highlight concerns to Credit Control Line Manager. Expressly, but not exclusively relating to overdue debt, potential bad debt and high-risk situations
  • Instigate collection protocol regarding legal action on overdue debt
  • Ensure disputed invoices are actioned and chased for resolution; and actively chase payment for overdue balances, especially where orders are holding
  • Generate terms and conditions for any new applicants
  • Daily Banking process, including documentation, posting and communication

About You

What are we looking for?

  • A minimum of 2 years' experience in a Credit Control environment proactively chasing debt
  • Experience in dealing with a high volume of accounts is useful
  • CICM Qualification or qualified by experience, possibly Third Level Business qualification.
  • Computer-literate (Microsoft Office & Financial packages)
  • Professional, calm & resilient telephone manner.
  • Excellent problem-solving & decision making skills
  • Resilience  and openness to Change
  • Excellent team-work and communication skills
  • Desirable- knowledge and experience in detecting and managing fraud. 
  • Desirable- understanding of legal debt recovery processes

About Us

Established in 1946, Mitre have been providing the hospitality, leisure, education, healthcare and laundry industries with beautiful bed linen, bedding, toweling, soft furnishings and chefs’ wear for over 70 years in the UK and worldwide. Our diverse collection means that we cater for a variety of businesses while providing our retail customers with beautiful products to help re-create that luxury hotel experience at home. Over the years, we have built a reputation for quality and reliability that has earned us the honour of HM The Queen’s Royal Warrant, which we have proudly held since 1955.

If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Mitre is for you.

You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level. We are a business that understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business, at the forefront of all we do.

Ready to take the next step with us? Apply today.

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